Yes. Pintwood products are shipped all over the world.
Yes with a valid credit card and billing address.
We accept every major credit and debit card including: Visa, MasterCard, American Express, and Discover via Paypal. We also accept Paypal directly.
Pintwood pays sales tax on behalf of its customers who purchase from the state of California and does not pass those charges on to our fellow Californians.
We pride ourselves on prompt delivery. All orders placed between Sunday 5:00pm PST and Friday 1:00pm PST will be shipped within 24 hours via USPS. All orders placed from Friday 1:00pm PST through Sunday 5:00pm PST will be processed and mailed the following Monday.
If an item in your order is currently out of stock you will be notified with the estimated delivery time. At that time you will have the option to continue with your order or accept a full refund.
Repairs, Returns & Exchanges
Need your money for something else? If you return your item within 15 days, we will refund your complete purchase (minus shipping and sizing fees). We ask that you cover the shipping cost to return your item to us. Please use the contact form to begin a return request. All items must be unworn and contain all original packaging to be eligible.
Find a different item you want more? Within 15 days of delivery there is no charge to exchange for something else! We ask that you cover the shipping cost to return your item to us. Please use the contact form to begin an exchange request. All items must be unworn and contain all original packaging to be eligible.
*Note -- if your item value is less than $75, we ask that you return the item and make another order VS. an exchange.
Take a little longer to change your mind about that great gift? We will accept returns/exchanges with a flat 15% restocking fee for the item, minus any shipping fees. We also ask that you cover the shipping cost to return the item. Please use the contact form to begin a return request. All items must be unworn and contain all original packaging to be eligible.
We offer a 12 month warranty For items valued over $75. Each item is warranted to the original purchaser to be free from defects in workmanship and material upon time of delivery for a period no longer than 12 months.
The items must be maintained and operated in accordance with the care and operation instructions. Abuse, alterations, scratches and mechanical damage due to abnormal wear are not covered by the limited warranty. Additionally, Pintwood will not be responsible for lost items nor the life of the battery.
If you purchased your item valued over $75 within one year and need it repaired, send us an email request from the contact page. Please allow up to 48 hours for review. Upon review of the information, we will send shipping instructions. If the repair request is due to a manufacturing defect, we will repair/exchange the item free of charge and cover return shipping costs. For US customers we will send a printable shipping label. For international customers, we will reimburse you up to $20. A valid receipt must be submitted for reimbursement.